Managed IT for manufacturers and distributors
You make, cut, ship or stock things. IT should keep that moving, not get in the way. We take care of your computers, servers, network and Microsoft 365, so your people can get on with the job and you stop worrying about the server in the back room.
What's included
- Helpdesk for your people. Phone, email or ticket, Monday to Friday, 8 am to 5 pm Eastern. A real person picks up your request within 4 business hours, and usually within 30 minutes. And when something causes an outage, we'll be there, even outside normal hours: call (800) 619‑5494 any time.
- Security. 24/7-monitored EDR in every plan. Email security, dark-web monitoring, phishing training, Microsoft 365 account monitoring and secure remote access depend on your plan.
- Monitoring and patching. Every PC and server we manage runs our monitoring agent and gets scheduled updates. Machines that can't be updated, such as old line PCs and legacy servers, are listed for you and protected another way. Patching is scheduled around your production, not in the middle of a shift.
- Network and Wi-Fi. Firewalls, switches and wireless across the office, the floor and the warehouse, supplied as a monthly service (priced separately) so you don't buy the equipment up front.
- Microsoft 365. Email, Teams, licences and security settings set up properly and kept that way.
- Documentation. Your passwords, network diagrams and procedures written down in one place, and yours to keep.
- Vendor wrangling. We deal with the ERP vendor, the internet provider and the copier company so you don't have to. Choosing a new ERP? See vendor-neutral ERP selection.
Plans
Pick the level that fits your plant. Your final price is confirmed after the assessment. No long-term contract, just 30 days' notice.
-
Essentials
from $155 per user/month
For plants that need IT to just work.
- Helpdesk Mon–Fri 8–5 ET, plus outages any time
- Patching and monitoring
- 24/7-monitored endpoint protection
- Microsoft 365 backup and email security
- Documentation that's yours
- 1 onsite visit a year
-
Secure
from $175 per user/month
For plants facing insurance or customer security questions.
- Everything in Essentials
- Secure remote access
- Phishing training
- Quarterly IT planning and budget
- 2 onsite visits a year
-
Secure + Compliance
from $209 per user/month
For defense and automotive suppliers.
- Everything in Secure
- Yearly penetration test
- NIST 800-171 / CMMC gap tracking
- Help with customer and insurer questionnaires
- Process improvement, AI and ERP projects at 60% off our standard rate
- 4 onsite visits a year
Already a CYOPS IT client? Your current agreement and pricing stay as they are. Ask us if you'd like to move to a plan. Servers, backup appliances, network equipment and extra devices are priced separately. Prices valid to 31 Dec 2026. Outside Ohio and Florida, you cover travel costs for onsite visits.
Built for plants, not just offices
Shop-floor PCs that run a machine or a scale can't be rebooted whenever Microsoft feels like it. Older systems sometimes can't be upgraded at all. We plan around that: we keep the floor separate from the office network where we can, protect what can't be patched, and agree maintenance windows with you.
Still running Windows 10 or Server 2016? See what end of support means and your options.
Not sure what a stopped line costs you? Try our downtime cost calculator.
IT planning with a real budget (vCIO)
Once a quarter we sit down with you and go through what's working, what's aging out, what your insurer and customers are asking for, and what it'll cost over the next 12 months. No surprises at budget time, and no buying things you don't need.
Working alongside your IT person
Already have someone in-house? Keep them. We can take monitoring, security and after-hours cover off their plate and be the backup when they're on vacation. They stay the person your team knows; we make sure nothing falls through the cracks.
Security comes with it: see cybersecurity and insurance readiness and backup and disaster recovery.
Where we work
We're based in Cape Coral, Florida, and most of our clients are manufacturers, metals processors and distributors in the Midwest. We support companies in Arkansas, Florida, Georgia, Illinois, Indiana, Michigan, Ohio and Texas. Wherever you are, we do our best to be onsite multiple times a year. Sometimes we'll meet by video, but we prefer to be there in person when we can. Outside Ohio and Florida, you cover travel costs; we don't charge for our time on site.
Questions
- How much does managed IT cost?
- It depends on the number of users, devices and sites, and which security level you need. We quote a fixed monthly price after the assessment, so you know the number before you commit. There are no hourly charges for our services unless something is completely out of scope, and we agree the price with you before any out-of-scope work starts. The assessment sets out what is in scope.
- What happens to our passwords and documentation if we leave?
- They're yours. We hand everything over.
- Do we have to sign a long contract?
- No. We don't believe in locking you in. Business owners and managers need to be free to do what's right for their company, without constraints. All we ask is 30 days' notice if you decide to make a change. We earn your business every month.
Not sure where you stand?
Our Manufacturing Cyber-Risk & Insurance Readiness Assessment gives you a written, plain-English picture of your security, backups and insurance gaps, with a fixed quote to fix them, valid for 30 days.
Get the Assessment or call (800) 619‑5494